Addressing the immense and common challenge of manual order entry and extensive order fallout in the telecom industry, Patni offers zero-touch order management (OM) and flow-though provisioning solutions. We provide industry-leading design and implementation of order entry, pre-qualification, product catalog, product bundling, order-to-quote, pricing rules and pricing engines, and integration to impacted provisioning, rating, and fraud applications. Patni enables optimized order management across all customer touch-points through designing and automating required internal methods and procedures well-aligned to updated systems, enabling successful multi-channel up-sell and cross-sell. With deep understanding of leading, legacy, and custom-built telecom CRM, OM, Provisioning, and Billing systems, Patni’s seasoned experts have consistently delivered dramatic order flow-through improvements.

Sample client success: ATT, Sprint Canada, SureWest, Virgin Mobile, Visage Mobile, Hutchison 3G.