Abstract
In the current competitive business environment, business processes are the foundation for delivering quality products or services. The advantage of taking a process centric approach has been well-documented and most organizations having a process framework in place have reported an increase in operational efficiencies, customer satisfaction and corporate profits. Improvements in process maturity and evolution of technologies such as BPM have helped organizations across all sectors maximize their business performance.

This paper looks at how BPM can complement lean practices and improve operational efficiencies.

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