Abstract
Global organizations measure the success of an application management services (AMS) engagement by the annual budgetary savings it derives from the project. There is, however, an increasing demand to shift the focus from targeted reduction in application spend to a service model that can control opportunity costs the business incurs due to system inadequacies.

This paper talks about a model approach to service delivery that can track both the IT costs and opportunity cost to the business, and is set to drive an interesting change in the complexion of AMS engagements.

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