Thursday, February 19, 2004

Speakers
Brian Zrimsek, Research Director, Gartner Research
Milind Padalkar, Vice President, Patni Computer Systems Ltd

Webinar Highlights
Life with ERP, Best practices to survive and strive - Brian Zrimsek

• Leveraging benchmarks and continuous improvement: Key to enhanced ERP performance.
• Upgrades: An opportunity to do it right the second time, review decisions on instances and reduce risks.
• Competence center approach to ERP Support.
• How to measure total cost of ownership of your ERP and get more value out of it?
• How to identify areas for ERP improvement and optimization?
• Rationalizing applications and instances - fewer the better. 

Operationalizing ERP outsourcing engagements - Milind Padalkar

• Offshoring goes much beyond cost savings - it's about leveraging the vendor's talent pool for ERP support through robust governance models.
• Offshoring ERP Support Best Practices:
• Segregation of development and support functions.
• Enhancing ERP value by leveraging both architectural experts and business analysts.
• Common template for business process mapping and re-engineering, at the time of instance consolidation.
• Phased approach for version upgrades rather than a single big bang approach.
• Focus on global product nomenclature and data harmonization.

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